At Liv Sweet Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights.
Information We Collect
When you place an order or contact us, we collect information including your name, email address, phone number, and event details (such as date, location, and number of guests). We may also collect information about your preferences regarding flavors, dietary requirements, and customization requests.
How We Use Your Information
Your information is used to fulfill your orders, communicate with you about your order status, answer questions, and provide customer support. We may also use your information to improve our products and services. We never sell your personal information to third parties.
Cookies
Our website uses minimal session cookies for administrative purposes only. These cookies are essential for site functionality and do not track your behavior across other websites.
Questions
If you have any questions about our privacy practices, please contact us at support@livsweetco.com.
By using the Liv Sweet Co. website and placing an order, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our site or order from us.
Custom Orders
All Liv Sweet Co. orders are custom-made to your specifications. We work closely with you to create the perfect treat for your event. Due to the handmade nature of our products, slight variations in appearance and flavor may occur.
Order Acceptance
Liv Sweet Co. reserves the right to decline any order at our sole discretion. This includes orders that may be unsafe to fulfill, contain requests we cannot accommodate with our available ingredients and equipment, or for any other reason we deem appropriate.
Pricing
Pricing may vary based on customization requests, ingredient availability, delivery distance, and event details. Final pricing will be confirmed before your order is placed. Any additional customizations requested after order confirmation may incur additional fees.
Use of Photos
Photos of treats created by Liv Sweet Co. may be used for marketing purposes, including social media, our website, and promotional materials, unless you opt out. To opt out, please contact us at the time of order or email support@livsweetco.com.
We want you to be happy with your order. Please review our refund and cancellation policy below.
Cancellations Within 24 Hours
Orders may be canceled within 24 hours of submission for a full refund, minus any payment processing fees.
Cancellations After 24 Hours
After 24 hours from order submission, any deposit paid is non-refundable. Cancellations requested within 48 hours of your event date are also non-refundable, as ingredients will have been purchased and preparation will have begun.
If We Cannot Fulfill Your Order
If Liv Sweet Co. is unable to fulfill your order for any reason, we will provide a full refund of all payments received.
Quality Concerns
If you have concerns about the quality of your order, please contact us within 24 hours of pickup or delivery. We will work with you to resolve any issues and ensure your satisfaction.
Safety is our top priority. Please read this disclaimer carefully if you or your guests have food allergies.
Allergen Information
All Liv Sweet Co. products are made in a home kitchen that handles common allergens, including wheat, eggs, dairy, soy, tree nuts, and peanuts. We cannot guarantee that any product is completely free from these allergens due to potential cross-contamination during preparation and storage.
Communication of Allergies
Customers are responsible for clearly communicating any allergies or dietary restrictions when placing an order. Please provide detailed information about specific allergies so we can better serve you.
Allergen-Friendly Requests
We will do our best to accommodate custom allergen-friendly requests when possible. However, we cannot fully guarantee the absence of allergens or prevent cross-contamination in our kitchen environment. If allergen safety is critical, we recommend consulting with your healthcare provider or allergist about the safety of ordering from a home kitchen.
If you have questions about specific ingredients or allergen safety, please contact us at support@livsweetco.com before placing your order.
Liv Sweet Co.