Need help? We're here for you. Find answers below or reach out directly.
Frequently Asked Questions
How far in advance should I order?▼
We recommend placing your order at least 1 to 2 weeks before your event. For large orders or busy seasons (holidays, wedding season), we suggest 3 to 4 weeks in advance. Last-minute requests may be accommodated depending on availability.
What is the minimum order size?▼
Minimum order sizes vary by product. Please reach out through our inquiry form or email us at support@livsweetco.com for details on minimums for your specific order.
Do you offer delivery?▼
Yes, we offer local delivery in the Nicholson and Athens, GA area. Delivery fees vary depending on distance. Pickup is also available. Details will be confirmed when your order is finalized.
Can I customize colors and themes?▼
Absolutely! All of our treats are custom-made. You can choose up to 2 to 3 coordinating colors, a main theme, and decorative details like drizzle and sprinkles. Inspiration photos are always welcome when you place your order.
How do payments work?▼
A deposit may be required to secure your order. The remaining balance is due before or at the time of pickup/delivery. We will confirm payment details and accepted methods when your order is finalized.
Can you accommodate allergies or dietary restrictions?▼
We do our best to accommodate allergen-friendly requests. However, all products are made in a home kitchen that handles common allergens including wheat, eggs, dairy, soy, tree nuts, and peanuts. Cross-contamination cannot be fully prevented. Please see our
Allergen Disclaimer for full details.
What is your cancellation policy?▼
Orders can be canceled within 24 hours of submission for a full refund. After 24 hours, deposits are non-refundable. Cancellations within 48 hours of your event are non-refundable. See our full
Refund & Cancellation Policy for details.
How do I track my order?▼
You can track your order using the
Track Order page on our website. You will also receive email updates as your order progresses through each stage.
Can I see your previous work?▼
Yes! Check out our
Gallery for photos of recent creations. You can also follow us on
Instagram for the latest updates and behind-the-scenes content.